Credits

Component Authors

Assigned Institution

University of Alabama at Birmingham, Birmingham, Alabama 

Team Lead

Beth L. Elias, PhD, MS

Community Health, Outcomes and Systems

School of Nursing

University of Alabama at Birmingham

 

Primary Contributing Authors

Beth L. Elias, PhD, MS

Community Health, Outcomes and Systems

School of Nursing

University of Alabama at Birmingham

 

Darrell Burke, PhD

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Stephen J. O’Connor, PhD, FACHE

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Robert Weech-Maldonado, MBA, PhD

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Feliciano Yu, Jr., MD, MSHI, MSPH

Department of Pediatric

Washington University School of Medicine

St. Louis Children’s Hospital in St. Louis, MO

 

Critical Reviewers

Meg N Bruck, MSHI

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Virginia Caris, MA

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Amanda Dorsey, MSHI

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Nancy Dunlap, MD, PhD, MBA

Department of Pulmonary Medicine

School of Medicine

University of Alabama at Birmingham

 

Gerald L. Glandon, PhD

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Lori Little, RHIA

Health Information Technology Program

Itawamba Community College

 

Carol McKelvey, MA, RHIA

Healthcare Information Programs

Wallace State Community College

 

Donna Stanley, EdS, RHIA, CCS

Healthcare Information Programs

Wallace State Community College

 

Instructional Designers

Lorrinda Khan, MFA

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Matthew Jennings, EdM

Nursing Clinical Simulation and Technology

School of Nursing

University of Alabama at Birmingham

 

Dan L. Murphy, BS

Nursing Clinical Simulation and Tech

School of Nursing

University of Alabama at Birmingham

 

Michelle Robinson, DMD, MA

School of Dentistry

University of Alabama at Birmingham

 

Test Item Writing Assistant

Susie P Bagwell, MA

Birmingham, AL

 

Lecture Narration

Narration talent provided by Maestro Productions, Nashville, TN.

 

Narrators

Milton Bagby

Lori Stegner

 

Sound Engineer

Bryan Talbot

Talbot Sound

Nashville, TN

 

Instructor Manual Editor

Shannon Houser, PhD, MPH, RHIA

Department of Health Services Administration

School of Health Professions

University of Alabama at Birmingham

 

Other Contributors

Lance Hanff, MSHI

Health System Information Services

University of Alabama at Birmingham

 

Jonathan McNair, MS

Health Services Administration

University of Alabama at Birmingham
Author Biography

Beth Elias, PhD, MS, is an Assistant Professor in the School of Nursing of the University of Alabama at Birmingham (UAB), and is Specialty Coordinator for Nursing Informatics.  She has a PhD in Instructional Technology, an MS in Management of Information Technology and a BS in Computer Science.  She has worked as a systems programmer analyst, Senior Computer Systems Engineer, Information Systems Engineer and Instructional Design Consultant at various settings.  She has experience in developing and delivering online learning and in instructional message design.  Much of her research has also explored issues in user acceptance related to healthcare information technology.

 

Darrell Burke, PhD, is an Associate Professor in the Master of Science in Health Informatics (MSHI) program. His research has focused on the adoption of health IT as well as healthcare operations research. He has designed courses and taught in the traditional, online and blended formats. He has published extensively on the role, measure and impact of healthcare information technology on delivery organizations and has taught for four universities and a for-profit online education institution.  Dr. Burke is a member of the American Medical Informatics Institute (AMIA), Academy of Management Health Care Management Division, Healthcare Information Management and Systems Society (HIMSS) and the Institute of Industrial Engineering (IIE).

 

Stephen J. O’Connor, PhD, FACHE, is a Professor in the Department of Health Services Administration at the University of Alabama at Birmingham (UAB). He received his B.S. (microbiology) and M.P.A. (health systems planning) degrees from Indiana University, his M.B.A. degree (health services management) from the University of Dallas, and his Ph.D. (administration—health services) from UAB. Dr. O’Connor has been a Visiting Professor in the Master of International Health Management, Economics, and Policy program at Bocconi University in Milan, Italy. He has also served on the governing bodies of numerous health care organizations. Dr. O’Connor is the editor of the Journal of Healthcare Management (the official journal of the American College of Healthcare Executives), has served on the editorial advisory board of Health Care Management Review, and is a past-chair of the Health Care Management Division of the Academy of Management. He is co-editor, with Dr. Robert Hernandez, of the text, Strategic Human Resources Management in Health Services Organizations, third edition. Dr. O’Connor is board certified in healthcare management as a Fellow in the American College of Healthcare Executives.

 

Robert Weech-Maldonado, MBA, PhD, is Professor and L.R. Jordan Endowed Chair in the Department of Health Services Administration, UAB.  Dr. Weech-Maldonado is an organizational researcher who examines the impact of cultural competency strategies in reducing disparities in quality and access to care.  His research projects include the development and testing of the Patient Assessments of Cultural Competency (PACC) and the Cultural Competency Assessment Tool for Hospitals (CCATH).  He has evaluated racial/ethnic and language differences in patient experiences with care using data from the Consumer Assessments of Healthcare Providers and Systems (CAHPS).  Dr. Weech-Maldonado is Co-Leader of the Research Program for the Minority Health & Health Disparities Research Center (MHRC), and serves as an advisory board member of the Deep South Resource Center for Minority Aging Research (RCMAR), the Lister Hill Center for Health Policy, and the Puerto Rico Health Services Research Institute.  He is a member of the Cultural Competency Expert Panel for the National Quality Forum.  He is an editorial board member for the journals of Health Services Research and Comparative Effectiveness Research.

 

Feliciano Yu, Jr., MD, MSHI, MSPH, is Assistant Professor, Department of Pediatrics, Washington University School of Medicine and Chief Medical Information Officer, St. Louis Children’s Hospital in St. Louis, MO.  He is also the Medical Director for the Pediatric Computing Facility at Washington University in St. Louis. He is the health informatics advisor for the National Association of Children’s Hospitals and Related Institutions (NACHRI); Co-chair, Pediatric Health Information Technology Special Interest Group, Healthcare Information Management Systems Society (HIMSS); and Co-Chair, Health Level Seven (HL7) Child Health Work Group. He has taught the clinical and administrative systems course in the UAB MSHI graduate program, and has several funded research grants or projects on health IT, including health information exchange using HL7 Continuity of Care Document, Integrating the Healthcare Enterprise (IHE) XDS.b and XDS-I, telemedicine, and health services research on computerized physician order entry.

 

Meg Bruck, MSHI, is employed part-time in the Department of Health Services Administration at the University of Alabama at Birmingham.  She provides management and review services on the HIT Curriculum Development Center project. She is a graduate of Hunter College of the City University of New York with a Master’s degree in Health Informatics from UAB.  She has taught several components of the HIT Curriculum at Santa Fe College in Gainesville, FL.

 

Virginia Caris, MA, is employed part-time in the Department of Health Services Administration at UAB.  She provides review and editorial services on the HIT Curriculum Development Center project. She is a graduate of Emory University with a Master’s degree in American Literature from George Washington University.  She has taught at Diné (Navajo) Community College and at the University of Montevallo and has worked in advertising and scientific/medical publishing.

 

Amanda Dorsey, MSHI, is the Program Director for the Master of Science in Health Informatics (MSHI) Program in the Department of Health Services Administration at UAB.  She has extensive consulting and project management experience (over 10 years) in the healthcare IT industry and academia, including managing Healthcare IT implementations, contract negotiations, business continuity planning, HIPAA Privacy and Security regulations, strategic information systems planning and health IT outsourcing.  In addition, she brings expertise in educational curriculum development and online instruction.  Ms. Dorsey oversaw the conversion of the MSHI program to a distance learning modality four years ago.  She has successfully worked with Ms. Kay Clements to transition and integrate the Health Information Management Program to the Masters level as a track in the MSHI Program.  She provides quality assurance for all courses in the Graduate MSHI Program and has taught both Clinical and Administrative Systems and Project Management for Health Services Executives.

 

Nancy Dunlap, MD, PhD, MBA, is Professor, Department of Pulmonary Medicine, UAB School of Medicine; Vice-Chair for Clinical Services in the Department of Medicine at UAB; and Professor of Management in the UAB School of Business.  She has also served as Chief of Staff and Chief Operation Officer, The Kirklin Clinic. She was clinical lead for selection and implementation of several of the UAB’s clinical systems. She has extensive education, research and practice experience relevant to training Health IT workforce.

 

Gerald L. Glandon, PhD, is Professor and Chair of the Department of Health Services Administration of the School of Health Professions of UAB.  His doctorate is in Economics but he teaches and has done research in various aspects of Health Information Technology.  He is the lead author of the 2008 book “Information Systems for Healthcare Management,” among other publications.  He has designed and taught a number of courses relevant to this project in both traditional and online formats.  Most recently, Dr. Glandon has served national organizations providing advice for major strategic decisions.  These include the External Advisory Council for the National Association for Healthcare Quality as well as the Education Strategy Committee and Strategic Planning Committee for the American Health Information Management Association.  In both cases, a major activity has been positioning these organizations to better prepare their membership for a future of greater use of healthcare information technology.  For several years, Dr. Glandon has been the program director and leader of an annual meeting, the National Symposium for Healthcare Executives, which draws between 150-200 healthcare leaders from around the country.

 

Lori Little, RHIA, has been a member of the faculty of the Health Information Technology (HIT) Program at Itawamba Community College since 2008. She earned a B.S. degree in health informatics and information management from the University of Mississippi Medical Center. Over the past twelve years, her experience has ranged from coding to performance improvement and most recently a stint in education.  Prior to becoming an educator, Ms. Little served as the Director of Health Information Services/Performance Improvement in various mental health settings.  In addition, she worked in a general acute care setting as a coder for a period of time at the beginning of her career. She is an active member of the American Health Information Management Association and the Mississippi Association of Health Information Management.

 

Carol D. McKelvey, MA, RHIA, has been a member of the faculty of the Health Information Technology (HIT) Program at Wallace State Community College since 1993.  She earned a B.S. degree in health information administration from the University of Alabama at Birmingham and an M.A. degree in health science from the University of Alabama.  Over the past eight years, her concentration has been in the area of e-learning, serving as developer and instructor of distance education classes for the HIT Program, and evaluator of online course content and quality for Wallace State.  Prior to becoming an educator, Ms. McKelvey served as the Director of Health Information Services in general acute care and rehabilitation settings.  She is an active member of the American Health Information Management Association and the Alabama Association of Health Information Management.

 

Donna S. Stanley, EdS, RHIA, CCS, is Director of the Health Information Technology (HIT) Associate Degree Program in the Health Division of Wallace State Community College in Hanceville, Alabama.  She has been Program Director and Instructor in the HIT program since 1992, teaching both on campus and online courses.  Mrs. Stanley is currently the Past-President of the Alabama Association of Health Information Management (AAHIM). In 2011 she became an AHIMA Approved ICD-10-CM/PCS Trainer.

 

Lorrinda Khan, MFA, is a Senior Instructional Design Specialist in the Department of Health Services Administration at the University of Alabama at Birmingham (UAB).  She has a MFA and has worked as a senior textbook editor for professional publications at Davis Publications as well as an online instructor (Capella University, Southern New Hampshire University, Baker College). Her instructional design experiences include curriculum design and development for the Alabama Fire College and the University of South Florida College of Medicine.  At UAB she provides support for online education for multiple graduate programs within the Department of Health Services Administration.  She has extensive experience with course development and maintenance using a variety of online instructional technologies (Blackboard, WebCT, WebCT Vista, etc).  She has also published guides for online instruction.

 

Matthew Jennings has a Master of Education in Instructional Design and is currently a Senior Instructional Design Specialist in the School of Nursing at UAB.  Before working in his current position with the School of Nursing, he served as the System Administrator for UAB’s Learning Management System, working with both faculty and IT.  He has conducted numerous faculty training courses in the use of technology to enhance the educational experience.  He has prior instructional design experience as an Instructional Technology Support Specialist at Augusta State University.

 

Dan L. Murphy, is an Instructional Design Manager in the School of Nursing. He has a BS in Corporate Training and Development and a prior Associate of Applied Science Degree (Instructor of Technology).  He is currently studying for a Masters in Education in Instructional Technology.  He has prior experience as a Technical Training Instructor and Technical Training Evaluator for the US Air Force.  He has developed a Virtual Patient Simulator for which he has a patent pending. He currently provides instructional design support for a number of externally funded projects including “Distance-Based Education for International Study Coordinators”, “A Culturally Competent Online NNP Program”, “Psychiatric NP program for the Rural Deep South”, “Leadership Education in Child-Health Nursing (LECHN)”, “Culturally Competent Alabama Clinical Nurse Leaders Program”, and a “Distance Learning Culturally Competent ANP/GNP Program for rural and underserved populations.”

 

Michelle Robinson, DMD, MA, is Associate Professor in General Dental Sciences and Associate Dean for Health Information and Business Systems at the UAB School of Dentistry. Her dental career has included private practice, teaching, consulting, outreach programs, and working with online learning and computer and communications technologies. In her current role, Dr. Robinson is completing her third clinical systems implementation and online curriculum for a professional school. Dr. Robinson is a graduate of the University of Medicine and Dentistry of New Jersey and has a master’s degree in medical informatics from Columbia University.  She also has several certifications, including Special Patient Care, IT Project Management, and Online Education. Among several honors and awards, Dr. Robinson is the recipient of the 2002 “Most Promising Health Professional” award from the International Women of Color in Health, Science and Technology, and the 2007 Faculty Award for research from the National Dental Association.

 

Susan P. Bagwell, MA, received her Masters degree in Education from The University of Alabama at Birmingham in 2009.  She is an alumnus of the UAB Urban Teacher Enhancement Program. She has over six years of teaching experience and served as administrator and teacher at a summer learning program for urban school children.

 

Shannon Houser, PhD, MPH, RHIA, is an Associate Professor in the Department of Health Services Administration, School of Health Professions of UAB.  Dr. Houser serves as a member of the American Health Information Management Association (AHIMA)’s Education Strategy Committee and Research Committee; and the Healthcare Information and Management Systems Society (HIMSS)’s Electronic Health Record Usability Taskforce.  She has served on the editorial review board and is currently a reviewer of the Perspectives in Health Information Management journal, and associate editor of the International Journal of Privacy and Health Information Management.  Dr. Houser develops courses and teaches in the undergraduate and graduate Health Information Management Programs for both the traditional classroom courses and online/distance learning courses.

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